Candidate #BTA-040 - Customer Success Associate

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Professional Summary:

Bilingual French-English professional with 10+ years of experience across customer support, sales, team leadership, and French-language services. Experienced in supporting French-speaking customers, leading sales teams, managing client relationships, and providing French translation and language support. Also brings technical support experience and training in IT and networking.

Professional Highlights:

• 10+ years of experience across French customer support, sales, team leadership, and language services.

• Led French-speaking sales teams, including target setting, performance monitoring, coaching, training, and pipeline management.

• Experience in French customer support, handling inquiries, complaints, technical assistance, escalations, and CRM documentation.

• Provided French translation, created French-language captions, and supported French training programs and client communications.

• Experience supporting French-speaking clients and vendors across international environments.

• Current experience providing French-speaking customer support for blood glucose meters, including troubleshooting and customer guidance.

Professional Information

Total Experience: 10 years

Area of Interest: Sales & Customer Success, IT & Software

Most Recent Role: Customer Success Associate

Tools & Software used: Microsoft365, Salesforce, Sanas, Bomgar

Level of Education: Diploma, ITMS and ISMAC

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