Candidate #BTA-046 - Virtual Assistant

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Professional Summary

 I hold a Master 1 in French Studies alongside a TEFL certification for English teaching. I master both languages and have always worked with both for most of my work experience.

My professional background consists of training, communication and administrative positions such as: customer service representative, vendor coordinator, quality assurance and English for business instructor.

I am then very versatile, but I engage myself to provide high quality and rigorous services.

Professional Highlights

 - I helped secure a customer service project after a major setback during my experience as a quality analyst. The project went from 10 to 100 agents before I left. I made analysis, gave instructions to team leaders for each agent in their team. But I went further and provided coaching myself in soft skills: Acknowledgement, being solutions oriented and reassuring to the customer.

- I have also mended the relationship of the translation agency I worked in with one of their rare translation agency vendors specialized in finance. The vendor complained about late payment and threatened to make negative post about the company. So, I called the vendor, let them vent about their frustration, I reassured them and made them understand how much we value them, and it was a success.

Professional Information

Total Experience: 7 Years

Most Recent Role: Virtual Assistant

Tools & Software used: CRM, Google docs, sheets, Canva, Notion

Level of Education: BA in Communication and media

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