Candidate #BTA-038 - Senior ICT Officer

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Professional Summary:

  I am an Information and Communication Technology (ICT) professional with a strong academic and practical background in computing, systems audit, IT support, systems administration, and digital technologies. I hold a Bachelor’s degree in Computing from Jomo Kenyatta University of Agriculture and Technology (JKUAT), Kenya, and a Postgraduate Diploma in Systems Audit from Strathmore University, Kenya. My academic background has provided me with a strong foundation in information systems, technology

Professional Highlights:

I’m really proud to have introduced a new leave and time attendance system for Alliance Francaise de Nairobi, before staff were recording their leave and applying for leave on paper then presenting to the Human Resource, I introduced Zoho, configured it, trained them and now everything is on one.

I’m also very pleased with my work and experience as a Systems engineer, I helped virtualize the environments of many banks and Saccos and that helped them achieve business continuity by having proper and tester disaster recovery sites.

I’m also glad that I have currently have a French B2 certificate and soon C1, this has helped me to offer ICT Support to my French speaking clients and colleagues with a lot of ease. In addition to this, I have also developed strong problem-solving, analytical,

Professional Information

Total Experience: 5 years

Area of Interest: Customer Support,Translation & Interpretation,IT & Software

Most Recent Role:  Senior ICT Officer

Tools & Software used:  Windows 10/11, Windows Server, Linux (Ubuntu, CentOS), Microsoft 365, Google Workspace, Zoho People, Zoho Desk, ticketing and help-desk systems, Remote Desktop (RDP), TeamViewer, AnyDesk, TCP/IP, DNS, DHCP, VPN, LAN/WAN, Wi-Fi, network monitoring tools, Linux Server, Windows Server, SSH, Active Directory, Group Policy, antivirus/endpoint security, user and access management, ICT asset management and inventory systems, MyQ, Ricoh printer management systems, VMware / Virtual machines, WordPress, PowerShell, Bash, basic Python, ChatGPT and other AI-assisted productivity tools

Level of Education: BACHELOR IN BUSINESS COMPUTING

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