Candidate #BTA-033 - Customer Service Representative

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Professional Summary

Bilingual Customer Service and Technical Support professional with experience in FTTH troubleshooting, customer relations, retail operations, cash handling, inventory, and administrative support. Skilled in remote technical diagnosis, problem resolution, transaction management, and customer communication. Experienced with Odoo POS and FTTH diagnostic tools.

Professional Highlights

• Hands-on experience in bilingual customer service, technical support, retail operations, and administration.

• Currently providing remote FTTH technical support, diagnosing connectivity, throughput, and equipment issues.

• Experienced in guiding customers through troubleshooting and coordinating with field technical teams.

• Processed 100+ daily transactions using Odoo POS, including cash, electronic, and mobile payments.

• Increased customer satisfaction by 15% through responsive service and efficient problem resolution.

• Managed inventory checks across 200+ products and supported purchasing and restocking processes.

• Managed manual inventory for 150+ event products, reducing stock discrepancies by 20%.

Professional Information

Total Experience: 3 years

Area of Interest: Sales & Customer Success

Most Recent Role:  Customer Service Representative

Tools & Software used: Microsoft Word, Excel, Odoo(sales operations), Diag, Arbeo

Level of Education: High School / Diploma

Once payment is confirmed, your candidate profile will be emailed to you within 2 to 24 hours.