Candidate #BTA-030 - Human Resources & Administration

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Professional Summary

Bilingual professional with a strong foundational background in HR and recruitment, now pivoting my job search toward dedicated Corporate Services and Administration roles.

I bring 6+ years of progressive experience across agency and corporate environments, specializing in the highly operational side of the business including payroll data preparation, database management, onboarding logistics, and outsourced workforce coordination. With additional expertise managing enterprise client relationships and call center operations, I am looking to use my structural and organizational background to streamline daily workplace workflows and support office efficiency.

Professional Highlights

6+ years of progressive HR experience, contract compliance, and large-scale workforce coordination.

Handled the administrative lifecycle of employment contracts and organized critical data for payroll and salary processing.

Managed the operational backbone for client accounts and maintained strict database hygiene within internal records systems.

Managed multi-site personnel deployment, aligning field staffing levels with client headcount and skills requirements.

Managed key client accounts, including performance, leave, grievances, and employee relations.

Held responsibility for call centre operations, staff performance, and service quality for major client accounts.

Experienced in personnel data reporting, pipeline logistics, resource planning, and staffing logistics.

Professional Information

Total Experience: 6+ years

Area of Interest: Corporate Services / Administration

Most Recent Role:  Human Resources Management

Tools & Software used: Microsoft 365, CATS (Candidate Applicant Tracking System), Zoho Expense management platform, Inzira LMS (Learning Management System), casually using DropBox and OneDrive

Level of Education: Bachelor of Science — Computer Applications

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