Candidate #BTA-028 - Customer Service

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Professional Summary

Bilingual Sales and Customer Experience professional with experience in B2B/B2C sales, customer support, CRM management, client retention, and multilingual communication. Skilled in managing high-volume customer interactions, resolving complex issues, converting leads into customers, and building long-term client relationships. Experienced with Zendesk, Salesforce, and Slack.

Professional Highlights

• Experience across sales, customer service, customer experience, and multilingual support.

• Managed 80+ daily customer interactions while maintaining a 98% satisfaction rate.

• Managed 40+ daily customer interactions with a 95% satisfaction rate.

• Experienced in B2B/B2C sales, lead conversion, customer onboarding, retention, and referrals.

• Skilled in resolving customer issues and converting dissatisfied customers into repeat buyers.

• Experienced with Zendesk, Salesforce, Slack, Microsoft Office, and digital communication channels.

• Provided confidential English–French–Lingala interpretation in healthcare settings.

• Delivered translation services for international clients under strict deadlines.

Professional Information

Total Experience: 4 years

Area of Interest: Customer Service and Interpretation.

Most Recent Role: Customer Service

Tools & Software used: Zendesk, Salesforce, Slack, Outlook Office, Teams and Microsoft 365

Level of Education: Bachelor’s Degree in Information Technology

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