Candidate #BTA-026 - Customer Service Representative

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Professional Summary

Bilingual Customer Service and Sales Support professional with experience in customer relations, hospitality operations, sales support, administration, and team supervision. Skilled in managing customer inquiries, reservations, complaints, social media communication, product sales, and service quality. Strong interpersonal, problem-solving, and client relationship skills.

Professional Highlights

• Experience across customer service, hospitality, sales support, administration, and frontline operations.

• Manage customer reservations, inquiries, calls, and social media communications while supporting conversion and customer satisfaction.

• Experienced in handling customer complaints, refunds, special orders, and product recommendations.

• Supported sales and customer acquisition through product promotion, client engagement, and relationship building.

• Supervised daily staff activities and trained new team members on customer service procedures and workplace standards.

• Experienced in monitoring service quality and resolving customer issues to maintain loyalty.

Professional Information

Total Experience: 3 years

Area of Interest: Sales & Customer Success

Most Recent Role: Customer Service Representative

Tools & Software used:  CRM tools, Excel, Google Workspace

Level of Education: High School Diploma

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