Candidate #BTA-017 - Customer Support

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Professional Summary

Bilingual Customer Service and Administrative professional with 8+ years of experience across customer support, banking, account management, telesales, and office administration. Experienced in handling high-volume calls, emails and chats, resolving complex customer issues, managing accounts, and supporting business operations. Fluent in French and English, with additional Arabic and Fulfulde skills.

Professional Highlights

• 10+ years of experience across customer service, banking, telesales, account management, and administrative support.

• Experienced in handling inbound and outbound calls, emails, and chats while resolving complex customer issues.

• Supported international customers and sellers in French-speaking markets, including troubleshooting, reservations, modifications, cancellations, and retention.

• Managed banking operations including account opening, customer service, credit documentation, transfers, cash operations, and card services.

• Experienced in customer acquisition, product promotion, telesales, and portfolio development.

• Strong administrative capabilities including calendar management, meeting coordination, document processing, filing, archiving, and reporting.

Professional Information

Total Experience: 8 years

Area of Interest: Customer support and Finance (Banking)

Most Recent Role:  Customer Support, Banking

Tools & Software used: Amplitude, Salesforce, Iris, Clic, SGA, BR 

Level of Education: Higher National Diploma (HND) in Management Business Administration – Marketing and Business Administration

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