Candidate #BTA-011 - Digital Systems Implementation Specialist

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Professional Summary

ICT4D and Digital Transformation Specialist with 8+ years of experience implementing digital financial services, e-voucher platforms, MIS, and beneficiary management systems across Africa. Skilled in digital systems implementation, stakeholder coordination, field operations, KYC and data validation, mobile payment integration, and financial inclusion. Fluent in English, French, and Swahili.

Professional Highlights

• Coordinating implementation of a national digital e-voucher platform targeting 165,000+ beneficiaries and 108 suppliers.

• Trained and onboarded 1,000+ banking agents across multiple regions for a digital financial services rollout.

• Supported a World Bank-funded e-voucher program benefiting 2,000+ farmers, including KYC verification and user training.

• Supported digitization of 7 women’s savings groups and mobile financial services for 250 farmers.

• Improved digital system performance by 25% through proactive monitoring, troubleshooting, and technical support.

• Experienced in API/USSD integrations, POS systems, MIS, beneficiary databases, KYC, reporting, and field deployment.

Professional Information

Total Experience: 9 years

Area of Interest: Technology & Software

Most Recent Role:  ICT4D & Digital Systems Implementation Specialist

Tools & Software used:   Microsoft Excel (Advanced), Microsoft Office Suite, GLPI, Nagios, Splunk, USSD Platforms, Mobile Financial Services Platforms, POS Systems, E-Voucher Systems, API Integrations, Beneficiary Management Systems, KYC Systems, Digital Payment Platforms

Level of Education: Master of Business Administration (MBA) – Information Technology

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