Candidate #BTA-003 - Customer service representative

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Professional Summary

Bilingual Travel and Operations Manager with nearly 3 years of experience in high-volume contact centres and international travel management. Experienced in Amadeus, Galileo, and Sabre, fare construction, customer service, KPI management, quality analysis, and team mentorship. Skilled in supporting international customers in French and English.

Professional Highlights

• Awarded “Highest Contributor” in 2025 for exceptional sales support and operational leadership in the Door-to-Door Department.

• Managed international travel itineraries and fare construction using Amadeus and Galileo, supporting high-volume global bookings.

• Maintained 80%+ CSAT scores in high-pressure, 24/7 customer service environments.

• Coached and mentored agents while analyzing quality, performance, and operational data for teams of 10+.

• Resolved travel disruptions and schedule changes while providing multilingual support to international travellers.

Professional Information

Total Experience: 2 Years

Area of Interest: Sales & Customer Success, Customer Support Lead

Most Recent Role: Customer Service Representative

Tools & Software used: MS Office, Slack, MS Teams, Zoho, Google Workspace.

Level of Education: High School

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